Challenges That Food Delivery Restaurants Face

Lunch box with food in the hands. Catering.

The online food delivery Woodlands market has seen significant growth over the past 5 years. Delivery of platform-to-consumer is the largest segment in the market, with shipping services such as Uber Eats, DoorDash, and Deliveroo to care for all shipping logistics.

You Punch in manual shipping orders, loses time and sometimes makes mistakes

Many restaurants assign one of their employees for online orders, receive shipments and take orders on the Aggregator tablet, and put them in your restaurant point-of-sold system by hand. This manual task, which is intensive time and labor, creates delays in the order of orders.

Double boxing orders manually also create delays in the kitchen, because your kitchen staff did not accept orders until after they were made at the restaurant post.

The solution

By automating the online booking process, you can eliminate human errors and free your staff time, so they can focus on increasing customer experience. With orders that are automatically sent to your post and tickets printed in the kitchen in a consistent format, your delivery operation will run smoother.

Being on several online booking platforms means you are buried in dozens of tablets

When you send food, working with several third -party food booking players is an intelligent strategy to improve your business. Every shipping service that works with your restaurant will send their own device, usually tablets, with special platform software.

If your restaurant is registered on 4 platforms, that means you will have 4 tablets, on your own hardware. Now imagine you run a dark kitchen with 10 virtual brands, each available on 5 different shipping platforms. That’s 50 tablets!

The solution

Fortunately, this problem can be handled by integrating your shipping orders into your sales point system, automatically attracting all your orders from several shipping services and sending them to your post.

Even though you still have to save an online tablet, you can put it in the cabinet and manage all shipping streams using only one central device.

Managing your menu on various online booking platforms takes a lot of time

There have never been so many restaurants that offer delivery and takeout. Therefore it is very important to stand out, and one definite way to do this is with a clear, attractive, and adjusted delivery menu.

Creating an online menu on a different third -party platform and keeping them up to date can take your valuable time and time. You have to set up several menus for each shipping platform, for example if you want to make a limited time menu offer, the Happy Hour menu is only available at a certain time, or a menu for a vacation or special event.

The solution

Fortunately, maybe to easily and efficiently manage multi-location and multi-platform menus, all from one screen.

You don’t have real-time sales data and you don’t know what has been sold online

Analyzing your sales data is one of the best and fastest ways to optimize and grow. However, if your restaurant is available on several online booking platforms, it will be difficult to get a complete picture of all your online sales.

Ideally, you want to see your online and offline sales side by side, in a clear reporting dashboard. But if you work with several shipping service providers, that means all your sales data will be fragmented.

The solution

Seamless integration between your online sales channel and your post system is everything that is needed to solve this pain. Connecting all your online booking platforms to your sales point means you will see all your sales data in realtime, in one screen.

Customers can order out-of-stock items because your stock is not synchronized with your online channel

Re-filling your inventory can be a complicated job if your stock is not updated automatically in your restaurant inventory software or Point-of-Sale system after the order is done online.

A customer who wants to order their favorite dishes online will only buy it elsewhere if he finds it is no longer available on your menu. This, of course, is something you want to avoid.

The solution

Many modern post systems include stock management, but to be synchronized with your online sales platform, restaurants need active post integration.

Real-time inventory data is the only way to guarantee the availability of correct products and reduce products outside of stock. Don’t hesitate to read the Deliverct Customer. This is all Greek for me about how the post integration for shipping helps solve their online inventory problems.


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